FAQ

Frequently asked questions

How do I order?: Add items to your request, pick your dates and submit. We reply within 24 to 48 hours with a tailored quote.
When should I place my order?: As soon as your date and needs are defined. Equipment is subject to availability, so booking early is recommended.
Where do you deliver?: Across Belgium, the Grand Duchy of Luxembourg and northern France. Delivery fees are calculated based on distance and volume.
Can I pick up the equipment myself?: Yes, self-pickup at our warehouse is available by appointment during opening hours.
What does delivery include?: Drop-off on the ground floor, on a flat and clean surface. Setup and assembly are not included unless stated.
Do you offer installation and dismantling?: Yes, on request and with a separate quote (tents, sound, lighting, heavy furniture), unless specified on the product page.
When do I pay?: A deposit is due when the quote is accepted. The balance is payable before delivery or pickup. A security deposit may be required depending on the equipment.
In what condition should I return the equipment?: Equipment must be returned clean and packed as received. Dishware may be returned rinsed but unwashed. Linens may be returned dirty, sorted by size and colour.
What happens if something breaks or is lost?: The security deposit covers minor damage. Significant breakage or loss is invoiced at replacement cost.
Can I cancel my order?: More than 7 days before the date: free cancellation. Between 3 and 7 days: 50% of the invoiced amount. Less than 3 days: 100% (excluding transport fees).